Shipping Policy

Last updated: May 16, 2024

Welcome to nelparo.top, operated by Santa SAR. We are committed to providing you with the best shopping experience, including a transparent and efficient shipping process. Please review our shipping policy below:

Order Processing

  • All orders placed on nelparo.top are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.
  • Please note that processing times may be extended during peak seasons or promotional periods.

Shipping Methods and Costs

We offer various shipping methods to meet your needs. Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Domestic Shipping (United States):
    • Standard Shipping: A flat rate of $4.99 applies to all orders under $50.
    • Free Shipping: We are pleased to offer free standard shipping on all domestic orders totaling $50 or more.
    • Expedited shipping options may be available at an additional cost, calculated at checkout.

Estimated Delivery Times

Once shipped, estimated delivery times are as follows (please note these are estimates and not guarantees):

  • Domestic Standard Shipping: 5-10 business days
  • Domestic Expedited Shipping: 2-5 business days

Delivery times do not include the 1-3 business day processing time.

International Shipping

Santa SAR (nelparo.top) proudly offers international shipping to select regions, including the United States and the European Union.

  • International Shipping Costs: Calculated at checkout based on destination and package specifics.
  • International Estimated Delivery: 7-21 business days, depending on the destination country and customs processing.
  • Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor the progress of your delivery.

Lost or Damaged Packages

If your order is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue as quickly as possible.

Incorrect Address

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, you may be responsible for re-shipping costs.

Contact Us

If you have any questions about our Shipping Policy, please do not hesitate to contact us:

  • Company Name: Santa SAR
  • Website: nelparo.top
  • Address: 3655 University Drive, MEMPHIS, TN, US
  • Email: [email protected]
  • Phone: 901-417-1566